HESCO is a registered trademark of Hesco (South East Ltd), incorporated and registered in England and Wales at 20-22 Wenlock Road, London, England, N1 7GU, with company number 13024845.

This terms and conditions is issued on behalf of the Hesco (South East Ltd), so that when we mention HESCO, “we”, “us” or “our” in this terms and conditions, we are referring to Hesco (South East Ltd), who is responsible for processing your data. Hesco (South East Ltd) is the controller and responsible for this website.

Important Legal Information

Please read this information carefully. Access to this website is confirmation that you have understood and agreed to be bound by the following terms and conditions.

This website and the information provided on it are for the use of permanent residents of the United Kingdom only.

Copyright

All contents of this website, including but not limited to the text, graphics, links and sounds, are the copyright of HESCO and may not be copied, distributed, uploaded, republished, decompiled, disassembled or transmitted in any way without the prior written consent of HESCO.

Jurisdiction

HESCO controls and operates this website from the UK and the information delivered via the website is deemed to have been delivered in the UK. HESCO makes no representation that the material contained is appropriate or available for use in other locations outside the United Kingdom.

Disclaimer

The information published on this website is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice, if you require additional information, you should contact your HESCO representative.

HESCO makes every effort to ensure that the information contained on its website is current and accurate at the date of publication, no warranties are made, either expressed or implied, as to reliability, accuracy or completeness of the information. HESCO accepts no liability for any loss arising directly or indirectly from the use of or action taken in reliance on such information. These documents should not be copied, reproduced or redistributed, in whole or in part.

No warranty is given as to the freedom of this website from errors, defects, viruses, malicious programme or macro. Links from this website exist for information only and HESCO accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by HESCO. Links to this website are not permitted without the prior written consent of HESCO.

Purpose of this privacy policy

This privacy policy aims to give you information on how HESCO collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
– Full name of legal entity: Hesco (South East Ltd)
– Email address: info@hescoheat.com

You have the right to make a complaint at any time to the supervisory authority for data protection issues in England whose email address is https://www.legalombudsman.org.uk/privacy-and-cookies. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, please contact us in the first instance.

Glossary

Lawful Basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Internal Third Parties
Other companies who act as joint controllers or processors with us and who are based worldwide and provide IT and system administration services and undertake leadership reporting.

External Third Parties
– Service providers acting as processors based worldwide who provide (IT and system administration services).
– Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based worldwide who provide (consultancy, banking, legal, insurance and accounting services).
– Regulators, tax and other authorities acting as processors or joint controllers based worldwide who require reporting of processing activities in certain circumstances.

HESCO acceptable use policy

Please read the terms of this policy carefully before using the site.

What is in these terms

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.

By using our site you accept these terms

By using our site, you confirm that you accept the terms of this policy and our terms of Website Use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 30 November 2021.

Prohibited uses

You may use our site only for lawful purposes.

You may not use our site:
– In any way that breaches any applicable local, national or international law or regulation.
– In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
– For the purpose of harming or attempting to harm minors in any way.
– To bully, insult, intimidate or humiliate any person.
– To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
– To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
– To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:
– Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
– Not to access without authority, interfere with, damage or disrupt:
– any part of our site;
– any equipment or network on which our site is stored;
– any software used in the provision of our site; or
– any equipment or network or software owned or used by any third party.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 390 November 2021. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time (by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time).

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product and/or service purchase.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Internation transfers

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called “binding corporate rules”.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
– We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
– Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
– Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How Long Will You Use My Personal Data We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.

No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit To Respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
– If you want us to establish the data’s accuracy
– Where our use of the data is unlawful but you do not want us to erase it.
– Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
– You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time here we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

International transfers

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called “binding corporate rules”.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
– We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
– Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
– Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Utility consumers

In accordance with the Data Protection Act 1998 (as amended, repealed or replaced from time to time) (DPA) and the EU’s General Data Protection Regulation (EU 2016/679) (GDPR) which is directly applicable in all EU member states with effect from 25th May 2018 and to any other applicable privacy regulations operating in England and Wales, HESCO (SOUTH EAST) LTD (Company number 13024845) operate with the following Privacy Policy.

HESCO are committed to protecting and respecting your privacy. This policy (together with the relevant terms of use and commercial terms and any other documents referred to in each) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of applicable data protection legislation, we, HESCO (SOUTH EAST) Ltd (Company number 13024845), registered in England at 20-22 Wenlock Road, London, England, N1 7GU, are the data controller.

Personal data we may collect from you

We may collect and process the following personal data about you:

Personal data you give us
You may be required to provide us with personal data about you when enquiring about a Product or Service, requesting a quotation, using our Products or Services or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you register to use any of our Services, and when you report a problem with a Product(s) or Service. The personal data you give us may include items such as your name, address, e-mail address, phone number, date of birth, financial information, company and job role. We rely on ‘contractual necessity’ as the lawful ground for the processing of your personal information in such cases.

Personal data we collect about you
Regarding the processing of some specific items of personal data that assist us to improve our Products and to provide our Services, we rely on ‘legitimate interests’ as the lawful ground for such processing. This includes automatically collecting and using the following personal data: any phone number used to call our offices, any email address used to contact us, and details provided when you register with HESCO.

Uses made of the personal data

We use personal data held about you in the following ways:

Personal data you give to us. We will use this personal data:
– To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
– to notify you about changes to our Products or Services which are applicable to those Products or Services you have purchased from us and/or made enquiries about;
– To comply with any applicable legal obligation placed upon us.

Personal data we collect about you. We will use this personal data:
– To improve our Products and Services;
– To allow you to participate in interactive features of our Products and Services, when you choose to do so;
– As part of our efforts to keep our Products safe and secure.

We do not use your personal data for solely automated decision-making, profiling or marketing purposes.

Disclosures of your personal data

We may share your personal data with any department within HESCO. We may disclose your personal data to third parties:

– In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
– If HESCO or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users will be one of the transferred assets; or
– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our relevant terms of use relating to each Product and other agreements; or to protect the rights, property, or safety of HESCO, our users, or others. This includes exchanging personal data with other companies and organisations for the purposes of fraud protection and credit risk reduction;
– If we use a third-party provider of services or products to assist with the delivery of our Products or Services to you and such use requires access to your personal data, provided that we will ensure a contract is in place with the third-party product or service provider, prior to sharing your personal data with them, which confirms they are under a legal obligation to protect and process your personal data in accordance with the obligations imposed by the DPA and GDPR.

Where we store your personal data

The data that we collect from you, or that you provide to us, will usually be stored by us at a destination anywhere within the European Economic Area (EEA). If it becomes necessary for us to transfer your personal data to a country outside of the EEA we will ensure that appropriate safeguards are in place to safeguard your personal data to the same level of security and protection as exist within the EEA.

Retention of your personal data

We will retain your personal data for as long as your account is active or as long as is necessary to provide you with access and support to our Products and Services and thereafter for a run-off period of 7 years. In some cases, we may retain your information for a longer period and we will advise you of this at the time.

If you wish to cancel your account or request that we no longer use your personal data to provide you with access to our Products or Services, contact us at customerservice@hescoheat.com. We will only retain and use your personal data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security of your personal data

The security of your personal data is important to us. We comply with accepted industry standards to protect the personal data submitted to us. We use strict procedures and advanced security features to try to prevent unauthorised access. No method of transmission over the Internet, or method of electronic storage, is however 100% secure. Therefore, we cannot guarantee its absolute security.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of an online Service, you are responsible for keeping this password confidential. You are not permitted to share a password with anyone.

In the event of a personal data breach, we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the Information Commissioner’s Office (ICO) and with you as appropriate.

Your rights

You have the following rights in relation to the handling of your personal data:

– You have the right to access personal data held about you
– You have the right to have inaccuracies corrected for personal data held about you
– You have the right to have personal data held about you erased
– You have the right to object to direct marketing being conducted based upon personal data held about you
– You have the right to restrict the processing for personal data held about you, including automated decision-making
– You have the right to data portability for personal data held about you

You can exercise any of your rights outlined above by contacting us at customerservice@hescoheat.com and by ensuring that your request is accompanied by suitable proof of your identity we will action the request within one month of receiving a request made under these rights. Where we receive a large number of requests, or receive especially complex requests, this may be extended by a maximum of two further months.

Who you can complain to

If you are unhappy about how we are using your information or how we have responded to your request, then initially you should contact our data protection officer using the following e-mail address: customerservice@hescoheat.com.

If your complaint remains unresolved then you can contact the Information Commissioner’s Office, whose details are available at www.ico.org.uk.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future where appropriate, you will be notified by e-mail or post.

Contact

If you have any questions about this privacy policy or about the information we hold about you, please contact us in the first instance.

You have the right to request a copy of the data we hold about you under the DPA and the GDPR, please note that we do NOT charge an administration fee for any request. Please contact us by emailing customerservice@hescoheat.com.

Last updated - 06/12/2018